Ravenswood resident Joe Milligan has worked in Charleston as a Safelite AutoGlass technician for almost nine years. Recently all of his hard work, exceptional customer service, and dedication paid off in a big way as he was crowned the 2020 Safelite Best of Belron National Champion.
The Safelite Best of Belron competition is a biannual event that challenges regional finalists to demonstrate their technical and customer service skills in an effort to earn a spot at the global Best of Belron competition that includes competitors from 34 countries.
Milligan began his journey of competition by first competing at the market level. Having met all the necessary goals, such as surpassing the number of units per day for installations, net promoter scores, exceptional customer service, and his great knowledge of the job, he was recommended by his district manager to compete in the regional competition.
Competing against five other technicians from the area and winning at the regional level, Milligan then went on to Florida to compete in the Safelite Best of Belron National Competition.
The national competition was a two-day event where Milligan and 13 other competitors were put through several different scenarios.
Milligan said the competitors had two judges, one doing the score sheet and one playing the role of the customer, whom they had to interact with throughout the process.
Having always enjoyed his job, Milligan said he takes pride in providing his customers with the best customer service possible.
This year’s competition involved fixing a chip repair in a windshield and replacing a windshield, as well as a few other scenarios. To keep the competitors on their toes, Milligan said they were given some mystery situations that they each had to address as well. These included doing a recalibration, adding a window regulator on top of chip repair, and a vent glass repair.
Once the competition was completed and scoring was tabulated, Milligan came out on top. He earned the title of 2020 Safelite Best of Belron National Champion, $25,000, and a trip to Barcelona, Spain, to represent the United States at the international Best of Belron competition in June.
Milligan said he is now considered a national installer.
“In two years I will get my national ring,” Milligan said. “It’s like a Super Bowl ring. You get one a the national level and another if you win the international competition.”
He is excited that, although he cannot compete again, he can go back to the national competition in two years as a coach or judge.
Milligan said he is honored to the be the national champion and he and his wife Karly look forward to their Barcelona adventure in June. If Milligan wins the international title, he will also win the monetary prize of a one-year base salary.